Providing after-sales support to customers after they have purchased a product or service can lead to increased repeat business. Customers who have given up because it is too much of a bother to contact the call center when there is a problem will feel more comfortable asking the company to deal with the issue if they receive a call from the company.
Depending on the type and characteristics of your product or service, follow up with your customers at an appropriate time, such as a few days to a few weeks after purchase. This will increase customer satisfaction and lead to more repeat customers.
Continuously send out email newsletters and direct mail
Using e-mail newsletters and direct mail is a very effective approach to encouraging customers to make purchases. E-mail newsletters can promote sales by introducing new products and announcing campaigns, which can gambling database increase repeat purchase rates.
In direct mail, it is important to have personalized content. For example, you can encourage repeat purchases by offering python and big data – get to know 3 essential libraries information on regular purchases of consumables for purchased products, or by introducing the latest products when it is time to replace them. Since the information customers want varies depending on the time that has passed since the purchase date, it is important to send messages that meet the customer’s needs.
In addition, direct mail is more effective if it is sent with a special offer at a special time for the customer, such as a mobile list birthday. Sending a special coupon for the customer’s birthday month is a common way to encourage purchases.
Increase customer contact points through social media
Using SNS can strengthen your connection with customers, which leads to an increase in repeat customers.