Introducing a system to streamline telephone response
In order to reduce the time that medical administration spends on phone calls, it is effective to organize information into a database and make the necessary information immediately accessible. The! problem of scattered information can! be solved by centrally managing the contents of medical records and handovers. By making it possible to list to data make inquiries !to doctors! via the system and conveying the! contents of phone calls to personnel via SMS, the time required for both phone response and post-processing! can be shortened.
Success stories for improving telephone response efficiency at hospitals
The burden of answering how to apply big data to your digital marketing strategy phone calls can be reduced by setting up a system to handle routine inquiries in medical administration by means other than telephone. It is also effective to accept reservations via online or LINE reservations, or to introduce a chatbot to handle inquiries via chat. Another method is b2b phone list to prepare FAQs so that patients can solve their own questions. If you carefully answer each routine inquiry one by one, the number of phone calls will increase, so create a system that allows you to handle them by means other than telephone.