Review of the top 5 open source help desk systems os Ticket is an open source ticketing software designed to help businesses manage customer inquiries and complaints more efficiently. This solution supports multiple languages, making it a versatile tool for businesses in over 190 countries worldwide.
Home OS Ticket – open source help desk software with a focus on customer experience
Here are some features you can find under the Ticket toolbar:
The software is available as an open source armenia mobile database solution, which is free, as well as a Cloud-hosted option starting at $12 per agent/month. There is also a virtual appliance that requires you to contact the osTicket team to get a quote.
The Cloud-hosted software option offers a 30-day free trial for a test run.
Author’s opinion
OSTicket is a powerful open source ticketing software that I have found to be quite useful in managing customer service requests. Its user-friendly interface is one of its strongest points. The software also offers a wide range of the do’s and don’ts of sms marketing campaigns customization options, allowing you to tailor it to your specific needs.
However, while OSTicket is feature-rich, it has a steep learning curve, especially for those who are not tech-savvy. The lack of a comprehensive user guide or tutorial also adds to the challenge of getting started with the software.
In terms of performance, OS Ticket is generally reliable
but there are some occasional slowdowns and hangs, particularly when dealing with a high volume of tickets. This can be frustrating, especially during peak business hours when responding to customer inquiries promptly is crucial.
Despite these drawbacks, OS Ticket remains a solid choice for businesses looking for an open source ticketing solution.
2. Faveo Helpdesk
Faveo Helpdesk is a customer support ticketing system that offers automated ticket management, a knowledge base, and a customer self-service portal. Interestingly, the name comes from Latin, meaning “to be favorable,” reflecting the company’s commitment to customer satisfaction.
Faveo support center pricing
The pricing here is a bit complicated. Faveo Helpdesk offers two main options: Faveo Self Hosted and Faveo Cloud.
In the self-hosted help desk category, there b2b reviews are 4 categories: Helpdesk – Perpetual, Servicedesk – Perpetual, Helpdesk – Recurring, Servicedesk – Recurring. Each of these comes with 4 pricing packages.
Helpdesk – Recurring: Help Desk Freelancer is free, Help Desk Startup costs $72, billed month-to-month, Help Desk SME costs $144, billed month-to-month, and Help Desk Enterprise which requires you to contact the Faveo team for a quote.