The billionaire founder of the Wizard language school chain, says in his book Awaken the Millionaire that there is a very simple and effective recipe within you to make your company sell 4x more. There is no point in complaining about the economy, complaining that the government does not help, complaining that the competition is unfair.
Many times the problem is right in front of us and we can’t see it.
The biggest enemy of companies
This has probably happened to you, going to an establishment and not buying anything because you didn’t like the service?
Or, how many times have from the series “it’s not my fault” internet go for it made a purchase but stopped buying more because you didn’t like the attendant? The numbers don’t lie, well-trained professionals produce 4 times more and generate 4 times more profit just by serving customers in the right way. We all like to be well served and the better your customer’s experience, the more they will buy and the more people they will recommend your company to.
Investing in training is the great “secret to success”. The more you invest in improving your team, the more sales you will have. It applies to all areas, from directors to receptionists.
The biggest enemy of any company is the poorly trained employee or worker (as you prefer).
The more expert consultants your company has, the greater your customer satisfaction and the higher your revenue.
Take the test and see how why digital marketing are vital to achieving goals your company can increase its revenue and productivity by simply improving customer service. After all, what’s the point of more people coming to your company if you’re not offering the best possible experience?
Among the critical points of lack of training are:
1st – Lack of patience with the customer
A lack of “tact” or care when dealing with a customer is at the top of the list of critical points when it comes to lack of training.
This applies to everyone, from the access controller to the company president. Make sure that each customer is treated with care, otherwise they will feel like they are bothering you and will not be happy to return. Listening to the customer is the best sales strategy you can use.
2nd – Technical knowledge
I put it as technical knowledge, but let me be clear. It is not enough to know the features; you need to know the benefits that the product or asb directory can bring according to the customer’s pain points. Unless your customer has an analytical profile and asks specific questions, always keep the focus on the benefit and the positive transformation that your company will provide.
If you own a language school, for example. It is likely that most of your students are studying with their careers in mind. Bilingual professionals earn more and are less likely to be fired.
lass=”yoast-text-mark. They are not primarily interested in learning the verb to be. What they are looking for is professional growth. Perhaps to make a career in a company, and they know that speaking another language is essential for that.
A tip regarding customer service. Knowing your customer profile helps you know how to provide the best service. Click HERE to read the article How to Identify Your Buyer Persona. Which explains exactly how to find your company’s customer profile.
3rd – Know what, why and for what you do what you do.
The company’s mission, vision and values also this heading.
When a person does something just because someone told them to. Doesn’t understand the rationale, the results in the medium term can problematic.
Today’s consumers are looking for positive experiences. Therefore, everyone in the company must represent with their actions what they do, why and for what they do it.
Employees who only think about “taking money from customers” are not good for the company’s environment. The positive essence present in everyone and perhaps this is the point that should be and reinforced the most constantly.